BAE Systems provides some of the
world's most advanced, technology-led defense, aerospace and security
solutions. So, they don't call just any heating and air conditioning outfit
when they need a partner.
The Star Service model for AC
Our business model is the opposite
of what most HVAC contractors use. Instead of profiting from the emergency
service calls associated with system failures, we focus on affordable,
preventative maintenance. We get paid based on the success of your system.
There are a number of benefits to
our preventative maintenance that BAE immediately understood:
1. Product lifecycle extension
Poorly-maintained industrial air
conditioning systems wear out quicker—both the whole and its individual
parts. If parts are not proactively replaced the system will work harder to
compensate and increase the overall cost (which amortized over the 10 years
max that a poorly-maintained system has is expensive!).
2. Energy savings
A properly-maintained industrial
air conditioning system can use up to 35% less energy than a system
maintained poorly and therefore functioning inefficiently. We’ve saved many
of our clients upwards of $100,000 annually through increased efficiency
3. Decreased downtime
Downtime happens when you
reactively respond to seizures and failures. If you haven’t looked at your
associated expenses of downtime—it’s expensive.
4. Significant reduction in
emergency service calls
Downtime not only means sacrificed
cooling for your employees but also expensive service calls—and many HVAC
companies bank on this.
5. Increased comfort
Not everything can be reduced to a
number. What’s the comfort of your employees and staff worth? Think of the
last time you had an outage—how many times did you pause work thinking about
how hot you were and how stifling the air was. Multiply this by your number
of workers and that’s a significant productivity loss.
Obviously proactive AC maintenance
is the ideal. Of course, most operations staff don’t have the time or budget
to operate proactively. That’s where Star Service comes in. Not only can we
make the switch for you (freeing up valuable man hours), we can also give you
an affordable monthly bill that helps you avoid costly emergency fixes,
repairs and system replacements.
The BAE Systems Contract
BAE Systems prioritized
preventative AC maintenance in searching for an HVAC contractor in Mobile and
Jacksonville, where their operations are based. Like many of our clients,
making that switch with their existing budget and staff was simply unattainable.
We wanted them to go ahead and make the switch so much that we took the risk
off them and put it on ourselves.
The risk we took was that included
in BAE System’s service contract was the ownership of AC system failures.
This accountability meant that BAE could bring all their AC maintenance into
one monthly umbrella payment that included preventative maintenance. If the
system failed—we fixed it and paid for it.
The reason we took ownership of
potential failures is that we believe in preventative AC maintenance so
deeply. We knew that by properly maintaining their systems over the long
term, emergency failures would be few and far between. Their system's oil was
changed, the coils cleaned, it used high-quality lubricants, we replaced
aging parts, and did overall monitoring of the health of their systems— such
that emergency failures would be few and far between. And we put our money
where our mouth was.
BAE Systems and their BAE
Shipyards got a fully-functioning system with emergency-failure guarantees—at
a monthly price they could work into their budget (avoiding large, surprise
Angel Melendez Jr., BAE’s Senior
Facilities Manager, couldn’t be happier with the relationship and service
agreement when he says, "Utilizing Star Service was one of the best
business decisions I have made. Under our Fixed-Cost Agreement all
components, parts, labor and materials are covered.” He goes on to say that,
"they provide impeccable technical and customer service and complete
their work in a timely and diligent manner… I would highly recommend Star
Service as your HVAC company.”
Our existing clients truly are our
great resource here at Star Service HVAC contractors. Their happiness has
built our on-going and growing success. BAE trusted Star Service as their Mobile
HVAC contractor-- contact us today to find out how we can help you too.